Licensing and Pricing FAQ

The following questions and answers should help you to better evaluate which licensing option is the best for your needs. For our End User Licensing Agreement (EULA), Terms and Conditions, and Privacy Policy Statement, see our Legal page.

Licensable Components of Intuiface

1. What are the licensable components of Intuiface?

Every Intuiface account requires an active Platform plan subscription. Additional Composer and Player licenses can be purchased once the Platform subscription is active. There is also a Views subscription option for web deployments as an alternative to Player licensing.

2. What is the difference between Composer and Player?

Intuiface Composer enables you to design interactive experiences on PCs running Windows 10 or later.

Intuiface Player is the runtime, used to run the experiences you build in Composer. It manifests in two forms:

• In-Venue Player: This is when Player is installed on a device running any of seven operating systems: Windows, Android, BrightSign OS, iPadOS, Samsung Tizen, Chrome OS, Raspberry Pi OS. Experiences can be remotely deployed to devices running the in-venue Player, and those devices can go offline once an experience has been downloaded.
• Web Player: This is when Player is used to run web-deployed experiences on any of six operating systems: Windows, Android, iOS, MacOS, Linux, Chrome OS. Unlike with the in-venue Player, the web Player does not have to be preinstalled.

NOTE: Composer embeds Player – at no extra charge - so you can test your experiences before deployment.

3. Are there any feature limitations of the 28-day Trial?

There are no feature limitations; you have access to 100% of Intuiface capability for all Intuiface products. It is the equivalent of having a Platform Enterprise subscription. There are, however, a small number of logistic limitations, such as the need to be online. See our Help Center article about Trial limitations for more information.

Platform Plan and Composer/Player/Views License Subscriptions

4. What is a Platform plan subscription?

A Platform subscription entitles an Intuiface account to one Composer license, one in-venue Player license, and use of all Intuiface Cloud capabilities - including Analytics, Headless CMS, and API Explorer - over a specific period of time. (A Views license is not included in a Platform plan.) Think of it as a rental model. Two time periods are available for purchase: monthly (a rolling calendar month) and yearly (a rolling calendar year). At the conclusion of the purchased time period, all products and service access will cease to operate unless a renewal payment has been collected.

Composer and Player licenses are device specific; each device needs its own license. However, there is no limit to the number of times a Composer or Player license can be transferred from one device to another. For more information about device-to-device license transfers, see this article.

Views licenses are device and experience independent. They are tracked at the Intuiface account level.

Subscriptions begin at the moment of purchase, not at the moment of product or service use.

5. What is the difference between Platform plan tiers

All Platform plan tiers entitle the Intuiface account to use Composer, Player, and Intuiface Cloud services. The differences are, in most cases, a matter of scale. For example, Platform Essential is limited to purchasing one additional Player while Platform Premier and Enterprise permit the purchase of an unlimited number of Players. In other cases, features are exclusive to a Platform plan tier. For example, only Platform Enterprise accounts are entitled to use remote deployment.

6. How are web deployments licensed?

Web-deployed experiences can be licensed in one of two ways.

• Views license: Grants an Intuiface account a number of views for all web-deployed experiences using Views licensing. A "view" occurs whenever an experience is loaded in a browser, reloaded in a browser, or open in the active browser tab for more than 20 minutes.
  This model is optimized for web deployments that will be run on an unknown number of devices. A live network connection is required at all times.
• Player license: Uses the same license as in-venue Player. Enables a web-deployed experience to run as a Progressive Web App, either inside a browser or outside of the browser as a stand-alone app. This model is optimized for web deployments that need offline capability and will be run on a known, finite number of devices.

NOTE: Only Platform Enterprise supports web-deployments, regardless of the preferred license model.

7. How does renewal work for Platform/Composer/Player/Views subscriptions?

Subscription customers are automatically rebilled – via credit card - at the end of each purchased time period.  Rebill notification will be sent 30 days and 11 days prior to the renewal date. Automated subscription renewal can be stopped at any time using the My Licenses section of our online My Intuiface website. Instructions for cancelling renewal are in our Help Center. When auto-renewal is stopped, customers will not be charged for the next subscription period and will continue to be able to use Composer, Player, Views-licensed web deployments, and Intuiface Cloud services until the end of the current subscription period. See Item #12 below for our refund policy.

Each subscription and subscription renewal - once payment has been collected - requires Internet-mediated activation (phone activation is not available) no more than five days after the beginning of a new period. After that five-day period, in the absence of Internet-mediated activation, subscriptions will cease to work. To reactivate these licenses, you must establish an Internet connection on each hosting device. If you plan to use subscription licenses in an environment without Internet access, and you're targeting Windows PCs, purchase 3-year pre-paid annual Player for Windows licenses as they permit offline license activation.

8. Can I purchase additional Composer, Player, and Views licenses?

Any account in possession of an active Platform subscription can purchase additional Composer, Player, and Views licenses. The number of licenses you can purchase varies by Platform tier.

• Composer: No purchase limit for all Platform tiers.
• Player: Platform Essential is limited to the purchase of one Player. Platform Premier and Enterprise have no Player purchase limits.
• Views: Only available to Platform Enterprise. There is no purchase limit.

No Composer, Player, or Views license can have a renewal date later than the Platform plan renewal date. Whenever additional Composer, Player, or Views licenses are purchased, your Platform subscription will be updated to align with the renewal date of the newly purchased licenses. This results in the creation of an Alignment fee that will appear in your Shopping Cart. This Alignment fee is the cost of the additional time added to your existing Platform subscription to achieve alignment with the new, later renewal date.

9. Can I upgrade from one Platform plan tier to another?

Yes, you can upgrade your Platform plan from any lower tier to a higher tier. We will credit you an amount equal to the unused value of full months (not partial months) remaining your current subscription, an amount you would put towards purchase of a higher tier plan. Contact us for details.

10. What if I have only short duration projects?

The month-to-month Platform subscription option - exclusive to Platform Enterprise - enables a short-term, monthly commitment to Intuiface Composer, Intuiface Player, and Intuiface Cloud services. Only purchase what you need, cancel licenses after project completion, purchase more when demand resurfaces. Just be careful, use the month-to-month option for too long and you will end up paying more than if you purchased an annual license.

Views licensing is not available on a monthly basis. Only annual subscriptions are offered.

11. Can I pause my Platform subscription?

Platform subscriptions cannot be paused. However, upon expiration of their Platform plan, accounts do have the option to migrate to a Hibernate plan. This low-cost plan - free for the first month, 25 EUR / 30 USD for each subsequent month - prevents account data and meta-data removal from Intuiface servers and maintains an account's access to online resources like the User Community and Intuiface Academy. You can renew this monthly plan for as long as you wish, and at any point, you can purchase and start a new Platform plan when ready to resume work.

12. What would qualify me for academic discounts?

Qualifying institutions are 1) accredited primary or secondary schools with full time instruction, 2) accredited public or private universities and colleges granting degrees requiring at least two years of study, and 3) teaching hospitals. Such institutions can purchase Platform Premier at a special discount. One limitation: account-to-account license transfers are prohibited.

13. Are there partnership or reseller options that deliver product discounts?

Intuiface runs both a Creative Experts Program and a VAR Program for qualified agencies and integrators, a program offering accelerated volume discounts on resold Player licenses. Contact Sales for details.

14. Is it possible to remove the splash screen from Player?

Exclusively for Windows PCs, it is possible to either eliminate the Player splash screen entirely or substitute it with your own splash screen image. (The splash screen is the image you see whenever a software program starts.) For more information see the article about white label Player on Windows in our Help Center.

15. Is there a trial version of Intuiface?

Yes. All new Intuiface accounts are entitled to a 28-day trial of Platform Enterprise. That's 100% of all capabilities at no cost for 28 days. The only limitation is a need to be online at all times, and trial experiences cannot be shared with paid Intuiface accounts.

16. What is the pricing policy?

License cost can vary based on the geographic location of the purchaser. If any Intuiface licenses are purchased at prices other than those linked to the geographic location of a purchasing agent, Intuiface will cancel the purchase and enforce the appropriate license cost. There are no exceptions.

In addition, Intuiface may change the price for any already-purchased license at any time and will communicate these price changes to all registered accounts by email at least 15 days before the price change. Price changes for active subscriptions will take effect at the start of the next subscription period following the date of the price change. If you do not agree with the price changes, you have the right to reject the change by cancelling your subscription prior to the price change going into effect. Please make sure you read any such notification of price changes carefully.

Intuiface charges a 5% uplift for credit card purchases involving any currency other than USD or EUR. This uplift covers the transaction fees levied by banks for currency conversion.

17. What is the refund policy?

Refund requests for subscriptions and subscription renewals will be accepted up to a maximum of fourteen (14) days post-purchase in the EU and seven (7) days post-purchase for the rest of the world IF COMPOSER/PLAYER HAVE BEEN RUN NO MORE THAN ONE TIME. See this page for more information. Remember that with the Intuiface trial you can evaluate the entire Intuiface feature set at no cost.

18. What happens when my Platform subscription ends?

On the date of Platform expiration, Intuiface accounts are migrated to the Hibernate Plan for one month at no cost. The Hibernate Plan prevents account data and meta-data removal from Intuiface servers and maintains an account's access to online resources like the User Community and Intuiface Academy. Accounts can choose to renew the Hibernate Plan on a monthly basis at 25 EUR / 30 USD per month. Without renewal of the Hibernate Plan, all server-stored data will be removed and access to online resources will be revoked.

Payment

19. Can I pay in currency other than the one listed for my country?

Yes. Intuiface charges a 5% uplift for credit card purchases involving any currency other than USD or EUR. This uplift covers the transaction fees levied by banks for currency conversion.

20. What if I don't have a credit card?

We also accept payment by wire transfer or by check. However, license keys will only be delivered upon receipt of payment.

For wire transfers: Must be an OUR transfer – i.e. you (the customer) pay all bank-levied transaction fees.

License Management

21. How do I manage my licenses?

Intuiface licenses can be managed online via the License Dashboard. Management options include releasing licenses for transfer, cancelling/resuming cancelled subscriptions, and storing notes about each device running Intuiface.

22. Can I transfer licenses from one computer or device to another?

Each device requires its own Intuiface Composer or Player license and a license can only be on one device at a time. However, there is no limit to how often a license can be transferred from one device to another. See our article about license transfers for more information.

23. Can I have more than one Composer running on the same PC?

Yes, multiple instances of Composer can be run on a single PC, enabling you to work on / copy content between more than one experience at the same time. All instances of Composer on the same PC share the same license; multiple license keys are not required.

24. When is an Internet connection required while using Composer or Player?

See this page for the most up-to-date information. The frequency of Internet access required depends upon the license type and duration.

Support

25. What kind of support is provided?

All users - trial or paid - are entitled to Maintenance, Support and Update (MSU) benefits during the course of their subscription, at no cost.

• Maintenance: Bug fixes. Fixes are only applied to the latest version of Intuiface shipping at the time those fixes are ready.
• Support: Discussion forums, online documentation, Intuiface Academy videos, and more, all listed here. Use an online form to open new Support tickets. There is no phone-based support.
• Update: New and improved features. Updates are only applied to the latest version of Intuiface shipping at the time those updates are ready.

Response time for new Support tickets:

• Enterprise-level accounts can expect a one-day max response window.
• Essential and Premier-level accounts can expect a two-day max response window.
• Trial accounts are also entitled to Support assistance but paid accounts are prioritized to the head of the Support queue.

For an additional fee. Premium Support is offered. Benefits include:

• Two-hour response time following ticket submission during business hours
• Live chat with our Tech Support personnel
• Screen sharing to aid troubleshooting
• 4 hours of expert consulting

Sharing Experiences Between Accounts

26. What’s the most important thing to know about how Composer licensing works?

The experiences you create with Composer include information about which Platform plan was used to create them. This means there are four kinds of experiences – Trial, Essential, Premier and Enterprise – matching each of the four Platform plans. By keeping this idea in mind, the rules governing how to work with experiences across Intuiface accounts with different plans will make sense.

27. Can a Trial Composer open, play, and save experiences created using a paid Composer?

Yes, but be aware that the use of a Trial Composer means any changes you make can only be saved to a Trial version of the experience. The result is an experience that can only be opened, edited, and saved by that Intuiface account's Trial Composers. (Remember, it is not possible for the same Intuiface account to have both Trial and paid Composers.) The experience can no longer be opened in paid Composers until a paid Composer is installed on a PC used to run the trial.

28. Can a Trial experience be opened in a Trial Composer on any PC other than the original Trial PC?

Yes, if both Trial Composers are part of the same Intuiface account.

29. Can a Trial experience be opened in a higher-tier Composer on any PC other than the original Trial PC?

No, Trial experiences cannot be opened in paid Composers on any PC other than the one used during the trial. In other words, you must first - on the PC used to create the trial experience - upgrade Composer to a paid tier and then save that experience before opening it in a paid Composer, of any Platform tier, on any other PC.

30. Can a Platform Essential Composer open, play, and save experiences created using Platform Premier or Enterprise Composer?

Yes, but be aware that custom Interface Assets added using the Platform Premier or Enterprise Composer must be manually removed before saving the experience. Platform Essential does include the ability to create, edit, or save Interface Assets.

31. Can you summarize all of this sharing-by-edition info for me?

Sure. See the following image. We've included a reference to Composer Free for those migrating from Intuiface 6. The notion of Composer Free no longer exists.

32. Can I launch Composer directly into Play Mode?

No, there is no way to have Composer launch directly into Play Mode. Edit Mode must be entered first. However, there is a way to share a play-only version of an experience on Windows PCs. See our article about the Windows self-installer feature.

Deploying Your Experiences

33. Can experiences be remotely deployed to PCs with only Composer installed?

No. Experience deployment is only possible if the target devices are running Player.

34. Can the Share and Deploy Console deploy experiences published using the Trial, Platform Essential, or Platform Premier?

The Share and Deploy Console can deploy experiences published by any paid Platform tier - Essential, Premier, Enterprise. For this to happen with Essential and Premier-level accounts, their experience must first be shared with an Enterprise-level Intuiface account.  Only Enterprise-level accounts have access to the remote deployment feature of the Share and Deploy console.

Trial experiences cannot be shared with Platform Enterprise accounts and thus cannot be deployed using the Share and Deploy Console.